Returns & Refunds Policy
ORDER CANCELLATION
All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours of order being placed.
REFUNDS
Your satisfaction is our #1 priority. We want you to shop with confidence. That’s why we proudly offer an absolute 100% satisfaction guarantees that ensure you’ll receive your item on time and as described.
Our highest priority is to make you happy, so everyone who shops on heads2tails.co receives the following guarantees:
- full refund if you don’t receive your order ;
- full or partial refund if the item is not as described, depending on the situation.
Full refunds are not available under the following circumstances:
- your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
- We do not refund sale items for a change of mind or incorrect sizing.
Just send us a message on Contact Us page or contact us at support@heads2tails.co and we will discuss the problem and refund you the purchase price.
EASY RETURNS
- Heads 2 Tails will happily receive returns within 30 days of you recieving your order.
- All our products are backed with 30-Day Money Back Guarantee. Incase of any problem with our product, please contact us and we will refund the purchase price or send you a new quality checked product, as you choose.
- We stand behind everything we sell. If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked!
- All the returned products must be unused, in their original undamaged packaging and contain no fur.
- If you’ve changed your mind or purchased the wrong size, you only should return it at your expense. since we are offering free shipping to the whole world.
- If you recieve an item that is damaged/ faulty, we will happily replace this item for you FREE OF CHARGE and cover all associated shipping costs.
*Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions, which ever satisfies you.
**Please do not send your purchase back to us unless we authorize you to do so.
